Hardware Maintenance

Our national team of dedicated service engineers can guarantee to be with you within 4 hours, 24/7.

We have been dealing with TGC for almost two years now and could not recommend them more highly. Their ability to source and deliver equipment quickly at very competitive rates is second to none, so much so that we have recently outsourced our hardware support to TGC. Their response times and ability to deliver a high quality service has been a breath of fresh air.

Michael Pyne, Economic Solutions

UK map showing TGC locations for spare parts

We know that things breakdown when you least expect it and at the most inconvenient times and so we offer customers a fast, flexible and cost-effective repair solution that minimises downtime.

Our UK-based, experienced and dedicated account managers will listen to your issues and challenges and offer not only support but workable solutions.

We can offer support for all elements of IT infrastructure including servers, storage, desktops, WAN, LAN, security and internet telephone systems from all the leading brand names.

Choose pay-as-you-go support or peace of mind with a support and maintenance contract.  We cover new and refurbished equipment and can offer extended warranties and cover on all kit, regardless of whether it has been maintained and covered by TGC previously.

 

Our Engineers

UK map showing TGC Engineer locations for repairs & support

Click image for larger map with key

We have distribution centres strategically positioned across the UK with items in stock and we have a network of engineers who are trained in repairing kit from all the major technology brand names.

We guarantee that one of our engineers can be with you within 4 hours and if we can’t fix it, we won’t charge you!

We use web-based GPS tracking of our field engineers, enabling account managers to keep clients informed of expected arrival times, and engineer reports.

Our engineers all use strict quality control procedures throughout any repairs. This includes virus detection and removal, and functionality testing.

 

Our Maintenance Contracts

Our maintenance plans are carefully planned and co-ordinated and executed to give security and peace of mind.

We provide an equipment inventory of all maintained hardware and focus meetings to discuss current and future requirements.

We offer a choice of Standard and Priority contracts with guaranteed fix times from 2 to 16 hours.

 

Key Benefits

  • No fix, no fee guarantee
  • Guaranteed response times
  • Year-round 24×7 service desk including call logging system
  • Guaranteed confidentiality and data protection
  • UK-wide coverage
  • UK-based single point of contact
  • Extensive stock of spare parts
  • Access to a network of skilled and accredited field engineers and specialist consultants
  • 90-day return warranty
  • Optional 12-month extended warranties
  • Rigorous ISO9002 quality control process
  • Component level repairs
  • Manufacturer-approved diagnostic and testing technology
  • Soak testing
  • Electrical safety (PAT) testing
  • Full traceability and reporting
  • Optional repackaging and labelling
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