Software Support and Remote Monitoring

Our proactive 24/7 service can detect and solve problems before they have a serious impact on your business.

TGC’s quick response times and knowledgeable staff are the reason why they are the IT provider of choice for the Ormandy Group. Always happy to help whether it be a USB cable or a storage solution, TGC care about their customers and we are happy to be one of them.

Andy Hill, Ormandy Group

We can offer year round, all day every day support, remote monitoring and management and even smart operating systems that can fix themselves!

Our dedicated and experienced Account Managers will listen to your issues and challenges and offer not only support but workable solutions.

All calls to our HelpDesk are logged and tracked and we can diagnose problems remotely.

 

Remote Monitoring

Our remote monitoring service offers the extra peace of mind that someone is checking your essential business systems day and night, 365 days a year, and fixing issues as they arise.

The benefits of this are:

  • Lower costs and less need for support
  • Consistency of service and speed
  • Minimum down-time and disruption
  • Pro-active identification and resolution of issues
  • Full incident management
  • A single point of contact for support
  • Freeing up of your internal IT department for core activities
  • Access to a nationwide network of qualified network and systems engineers
  • A monthly performance report
  • Management of upgrades and updates
  • Regular reviews
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