We know that things breakdown when you least expect it and at the most inconvenient times and so we offer customers a fast, flexible and cost-effective repair solution that minimises downtime.

Our UK-based, experienced and dedicated account managers will listen to your issues and challenges and offer not only support but workable solutions.

We can offer support for all elements of IT infrastructure including servers, storage, desktops, networking, printers and internet telephone systems from all the leading brand names.

Choose pay-as-you-go support or peace of mind with a support and maintenance contract.  We cover new, legacy and refurbished equipment and can offer extended warranties and cover on all kit, regardless of whether it has been maintained and covered by TGC previously.

We have been dealing with TGC for almost two years now and could not recommend them more highly. Their ability to source and deliver equipment quickly at very competitive rates is second to none, so much so that we have recently outsourced our hardware support to TGC. Their response times and ability to deliver a high quality service has been a breath of fresh air.

Michael Pyne – Economic Solutions

Our Engineers

We guarantee that one of our engineers can be with you within 4 hours and if we can’t fix it, we won’t charge you!

We have inventory locations strategically positioned across the UK with 1000’s of spares in stock and we have a network of engineers who are trained and accredited in repairing kit from all the major technology brand names. We use web-based GPS tracking of our field engineers, enabling our operations team to keep clients informed of expected arrival times, and engineer reports.

Maintenance Contracts

Our maintenance plans are carefully planned and co-ordinated and executed to give security and peace of mind.

We provide an equipment inventory of all maintained hardware and focus meetings to discuss current and future requirements.

We offer a choice of Standard and Priority contracts with guaranteed fix times from 4 to 16 hours.

Key Benefits

  • Guaranteed response and fix times
  • Year-round 24×7 service desk with on-line customer portal
  • SLA and KPI compliance reporting
  • Guaranteed confidentiality and data protection
  • UK-wide coverage
  • UK-based service desk
  • Extensive stock of spare parts
  • Access to a network of skilled and accredited field engineers and specialist consultants
  • Optional 12-month extended warranties
  • Diagnosis before dispatch
  • Rigorous ISO9002 quality control process
  • Component level repairs
  • Manufacturer-approved diagnostic and testing technology
  • Smart Hands and on-site troubleshooting
  • Soak testing
  • Full traceability and reporting
  • Optional repackaging and labelling